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The All-in-One Tour Operator Reservation System
For the tour operator, two requirements are needed to run a smooth and profitable business. The first requirement is to offer and run planned tours that attract the customer. This task of running successful tours, however, cannot occur without the second requirement: to ensure secured bookings. How is this accomplished? It's accomplished through an electronic tour operator reservation system.
The tour operator reservation system is the tour operator's most important tool in running a small to medium sized business. Easily installed onto your company's computers, this software system turns the disorganized, paper-filled office into a smooth-running, modern business. It combines all of your important office tasks into one shared database. From reserving bookings to managing accounting, this easy-to-use software does it all.
Every step of the company's interaction with the customer can be processed through this reservation system. Let's say that you are offer a "Taste of Italy" tour. You use the software and its browser-based booking engine to turn your website into an informative selling machine. Bookings come in via the web and through your call center. The reservation system is designed to easily handle both types of bookings. Each new booking is automatically registered on your software and the website, reducing availability as it is purchased. Simple mistakes, such as overbooking, can easily be prevented.
The system offers many other advantages. Take the English couple who books your Italian tour. You use shared booking notes to inform their tour guide that it is their fiftieth wedding anniversary. The tour guide can personalize their welcome sign and even get a Roman bakery to make them a cake. A week before the trip, the system's automated alerts let you know the couples' payment was not received. Simple mail merge capabilities allow you to combine booking information with customer correspondence, including e-mail, invoices, and receipts. You use this feature to send a polite payment reminder to the couple. When you receive payment, use the system to update the couples' account instead of passing it on to another department.
Let the tour operator reservation system organize the business aspect of your office, allowing you to focus on what you love: operating tours.
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